Frequently asked questions
We deliver within the UK. All shop items are dispatched within 3-5 business days at fixed prices. Custom items are costed via courier, and you will be given options to choose from. We do not profit from postage and packaging; the direct courier cost is passed on to you. Free delivery is offered for all items over £400.
All my products are handcrafted with great care and attention to detail. When you purchase from Riviere Woodworks, you are investing in quality craftsmanship.
In the unlikely event that you are not 100% happy with your product, I will refund your item if it can be returned in its exact condition and returned in suitable packaging within 10 days of purchase. I am unable to refund the cost of return postage. If you are dissatisfied with your purchase I would ask that you get in touch as quickly as possible. This has never happened to date!
The time required to build a custom order depends on the specifics of your request. We will discuss your enquiry immediately and provide an estimated timeline based on your needs.
Unfortunately not at present. That will be phase II of my dream! I do attend local markets in the Nottinghamshire / Derbyshire area if you happen to be local.
We craft items from live-edge wood, which includes both specialist hardwoods and common softwoods. Softwood is a more affordable option, which is why my products vary in price. However, all timber is carefully selected to ensure quality.
If you live within the Nottingham / Derby area I am happy to discuss free collection at a convenient time.
