top of page
-
What are your delivery methods and costs?We deliver within the UK. All shop items are dispatched within 3-5 business days at fixed prices. Custom items are costed via courier, and you will be given options to choose from. We do not profit from postage and packaging; the direct courier cost is passed on to you. Free delivery is offered for all items over £400.
-
How are Riviere Woodworks products made?All my products are handcrafted with great care and attention to detail. When you purchase from Riviere Woodworks, you are investing in quality craftsmanship.
-
What is your returns policy?In the unlikely event that you are not 100% happy with your product, I will refund your item if it can be returned in its exact condition and returned in suitable packaging within 10 days of purchase. I am unable to refund the cost of return postage. If you are dissatisfied with your purchase I would ask that you get in touch as quickly as possible. This has never happened to date!
-
How long does it take to build a custom order?The time required to build a custom order depends on the specifics of your request. We will discuss your enquiry immediately and provide an estimated timeline based on your needs.
-
Do you have a workshop I can visit?Unfortunately not at present. That will be phase II of my dream! I do attend local markets in the Nottinghamshire / Derbyshire area if you happen to be local.
-
Do you use only live-edge wood for your products?We craft items from live-edge wood, which includes both specialist hardwoods and common softwoods. Softwood is a more affordable option, which is why my products vary in price. However, all timber is carefully selected to ensure quality.
-
Do you offer local delivery?If you live within the Nottingham / Derby area I am happy to discuss free collection at a convenient time.
bottom of page